Description

"Inbound call centers specialize in handling incoming calls from customers seeking assistance, support, or information regarding products or services. These centers typically employ customer service representatives trained to address a variety of inquiries, resolve issues, and provide solutions promptly and efficiently. On the other hand, outbound call centers focus on making outgoing calls to customers for various purposes, such as sales, market research surveys, appointment reminders, or follow-ups on previous interactions. Both inbound and outbound call centers play crucial roles in customer relationship management, with inbound centers focusing on responsiveness and problem-solving, while outbound centers concentrate on proactive engagement and outreach initiatives."

Nature of Calls
Customer Interaction
Performence Metrics

Call Volume management
Technology & Tools
Purpose & Goals

Powerful Features That Your Enterprise Needs

ACD (Automatic Call Distributor) System

Route calls to best-suited agents for faster resolution with flexible and robust ACD software

IVR

Identify and route every customer call to the best-suited agent based on the caller’s input with an intelligent IVR system.

Omnichannel reporting

Leverage the power of omnichannel report with detailed reports and customized dashboards to measure what matters the most.

Integrations with CRM

Jaswik integrates with all leading industry CRMs such as Microsoft Dynamics 365, Freshdesk Mint, Zendesk, Salesforce CRM, Leadsquared, and many more.

Omni Routing

Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response.

Automation Rules

Build an effective contact center process by automating business actions based on event and time-based triggers. It lets you save time and improve customer engagement by automating the next best action

Email

Respond faster to customer emails using an inbuilt email editor and templates. Delight your customers with a quick response time.

Voice

Manage inbound and outbound contact center processes to make each interaction count. Get contextual data of each conversation with Voice recording.

Chat

Use Web Chat, In-App Chat, and Chat Messenger to initiate and receive interactions from your customers.

Social

Smart contact center solutions diversify your customer interactions with social media platforms and help you be responsive to each interaction personally.

Video Chat

Video chat support to deliver differentiated and humanized customer service with video call conferencing, recording, co-browsing and live monitoring and much more to boost first call resolution

Single View of Customer

Give your Agents a cross-channel customer view on a single screen and help them get ready for every interaction on every channel without losing any context.

Why Choose Us?

Customers choose our call center solution for its efficiency, scalability, and customization. We streamline communication, adapt to changing needs, and offer tailored experiences, all while providing reliable service, valuable insights, and seamless integration at a competitive price.